{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"CSRs: hand-holders and 'hammers'.(A View From The Press Box)(Skills of customer service representatives): An article from: National Underwriter Property & Casualty-Risk & Benefits Management","author_name":"Sam Friedman","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0008DL1JI.html\">CSRs: hand-holders and &#039;hammers&#039;.(A View From The Press Box)(Skills of customer service representatives): An article from: National Underwriter Property &amp; Casualty-Risk &amp; Benefits Management</a>","width":400,"height":300}