{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Planning for CRM success.(customer relationship management)(related article: New York City's 311 Project)(related article: Philadelphia's Inside-Out ... An article from: Government Finance Review","author_name":"Shayne Kavanagh","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0008DYQZO.html\">Planning for CRM success.(customer relationship management)(related article: New York City&#039;s 311 Project)(related article: Philadelphia&#039;s Inside-Out ... An article from: Government Finance Review</a>","width":400,"height":300}