{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Myths and realities in successful skills-based routing. (Call Center/CRM Management Scope).: An article from: Customer Interaction Solutions","author_name":"Robin Harris Foster","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0008F1376.html\">Myths and realities in successful skills-based routing. (Call Center/CRM Management Scope).: An article from: Customer Interaction Solutions</a>","width":400,"height":300}