{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"VoIp in the call center: A guide to call quality and SLA metrics. (Communications Solutions[TM] Feature).: An article from: Customer Interaction Solutions","author_name":"Bob Massad","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0008F24PQ.html\">VoIp in the call center: A guide to call quality and SLA metrics. (Communications Solutions[TM] Feature).: An article from: Customer Interaction Solutions</a>","width":400,"height":300}