{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service drives a new program: For over 20 years, Xerox had a customer service plan that it felt could drive its organization forward. A new economic ... the company.: An article from: CMA Management","author_name":"Julie Demers","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0008F551G.html\">Service drives a new program: For over 20 years, Xerox had a customer service plan that it felt could drive its organization forward. A new economic ... the company.: An article from: CMA Management</a>","width":400,"height":300}