{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Live from the contact center: balancing self-service and the human touch. (Customer Relationship Management).(Column): An article from: Customer Interaction Solutions","author_name":"Markus Zirn","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0008FNKKY.html\">Live from the contact center: balancing self-service and the human touch. (Customer Relationship Management).(Column): An article from: Customer Interaction Solutions</a>","width":400,"height":300}