{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Benchmark survey: technical support. (survey of software companies' technical support policies): An article from: Soft-Letter","author_name":"Jeffrey Tarter","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0008MGPDG.html\">Benchmark survey: technical support. (survey of software companies&#039; technical support policies): An article from: Soft-Letter</a>","width":400,"height":300}