{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The quality service manager: a new strategic direction for the '90s. (service quality in banking) (Special Issue: Service Quality): An article from: Bank Marketing","author_name":"Mary Colby","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00091XVTM.html\">The quality service manager: a new strategic direction for the &#039;90s. (service quality in banking) (Special Issue: Service Quality): An article from: Bank Marketing</a>","width":400,"height":300}