{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Improve service quality by phone. (improving personal customer service through switch/computer integration links) (Special Issue: Service Quality): An article from: Bank Marketing","author_name":"C.M. Brooks","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00091XVU6.html\">Improve service quality by phone. (improving personal customer service through switch/computer integration links) (Special Issue: Service Quality): An article from: Bank Marketing</a>","width":400,"height":300}