{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Does friendly service retain customers? (Service Quality Resource): An article from: Bank Marketing","author_name":"Marcelo Siles, Lindon J. Robison, Steven D. Hanson","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0009208TW.html\">Does friendly service retain customers? (Service Quality Resource): An article from: Bank Marketing</a>","width":400,"height":300}