{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"A recipe for customer satisfaction. (includes related article on Malcolm Baldrige National Quality Improvement Award)(Tech Service) (Column): An article from: Rubber World","author_name":"Thomas E. Addison","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00092JH5S.html\">A recipe for customer satisfaction. (includes related article on Malcolm Baldrige National Quality Improvement Award)(Tech Service) (Column): An article from: Rubber World</a>","width":400,"height":300}