{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"How to lose a 30-year customer. (loss of bank customers due to poor service quality) (Service Quality Resource): An article from: Bank Marketing","author_name":"Richard B., Jr. Foster, Gretchen Meyer Foster","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00092K3BU.html\">How to lose a 30-year customer. (loss of bank customers due to poor service quality) (Service Quality Resource): An article from: Bank Marketing</a>","width":400,"height":300}