{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The quest for quality excellence: lessons from the Malcolm Baldrige Quality Award.: An article from: SAM Advanced Management Journal","author_name":"Y.K. Shetty","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00092SN5I.html\">The quest for quality excellence: lessons from the Malcolm Baldrige Quality Award.: An article from: SAM Advanced Management Journal</a>","width":400,"height":300}