{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Sorting out customer service. (customer service of banks)(includes related articles on CoreStates Financial Corp.'s restructuring of its customer ... mind-set): An article from: Bank Marketing","author_name":"D'Anne Hotchkiss","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00096PAP0.html\">Sorting out customer service. (customer service of banks)(includes related articles on CoreStates Financial Corp.&#039;s restructuring of its customer ... mind-set): An article from: Bank Marketing</a>","width":400,"height":300}