{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Measuring information systems service quality: concerns on the use of the SERVQUAL questionnaire.: An article from: MIS Quarterly","author_name":"Thomas P. Van Dyke, Leon A. Kappelman, Victor R. Prybutok","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00097PUEK.html\">Measuring information systems service quality: concerns on the use of the SERVQUAL questionnaire.: An article from: MIS Quarterly</a>","width":400,"height":300}