{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Identifying world-class customer service goals.: An article from: Bank Marketing","author_name":"Ann Biere","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00097T7JO.html\">Identifying world-class customer service goals.: An article from: Bank Marketing</a>","width":400,"height":300}