{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Over the line? (managing service queues in banks): An article from: Bank Marketing","author_name":"Mark Houston, Lance Bettencourt, Sutha Shanmuganathan","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00097T7JY.html\">Over the line? (managing service queues in banks): An article from: Bank Marketing</a>","width":400,"height":300}