{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Europe Banking Industry CRM 2004 Vendor Profiles: Is It Time for Pervasive CRM?","author_name":"IDC, Mirko Corbetta, Daniele Bonfanti","thumbnail_url":"https://www.ebooknetworking.net/books/B00/098/bigB00098FE3G.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00098FE3G.html\">Europe Banking Industry CRM 2004 Vendor Profiles: Is It Time for Pervasive CRM?</a>","width":400,"height":300}