{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"A Yen for quality: marketers in the United States can learn something about customer service from Japanese financial institutions.: An article from: Bank Marketing","author_name":"Tanja Lian Sablosky","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0009F9ZAC.html\">A Yen for quality: marketers in the United States can learn something about customer service from Japanese financial institutions.: An article from: Bank Marketing</a>","width":400,"height":300}