{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Can't stand the acronyms? Customer Inter@ction Solutions[R] presents \"the standards: a primer\".(Speech-World[TM]): An article from: Customer Interaction Solutions","author_name":"K.W. (Bill) Scholz","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0009GL0I6.html\">Can&#039;t stand the acronyms? Customer Inter@ction Solutions[R] presents &quot;the standards: a primer&quot;.(Speech-World[TM]): An article from: Customer Interaction Solutions</a>","width":400,"height":300}