{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Understanding ISP Churn: Promote Retention by Addressing Primary Churn Motivators","author_name":"Joe Laszlo, Michael Gartenberg, Anna Kanze","thumbnail_url":"https://www.ebooknetworking.net/books/B00/0AA/bigB000AAEKVA.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000AAEKVA.html\">Understanding ISP Churn: Promote Retention by Addressing Primary Churn Motivators</a>","width":400,"height":300}