{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Chat, e-mail and self-service, unite!(Technology Highlights): An article from: Customer Interaction Solutions","author_name":"David R. Butcher","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000ALV2ZG.html\">Chat, e-mail and self-service, unite!(Technology Highlights): An article from: Customer Interaction Solutions</a>","width":400,"height":300}