{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Curing the \"zero-out\" habit while improving overall customer satisfaction.(SPEECH-WORLD[TM])(Cover Story): An article from: Customer Interaction Solutions","author_name":"Ted Cwiok","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000ALV39G.html\">Curing the &quot;zero-out&quot; habit while improving overall customer satisfaction.(SPEECH-WORLD[TM])(Cover Story): An article from: Customer Interaction Solutions</a>","width":400,"height":300}