{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The elusive achievement of IP contact center ROI: ten reasons why contact centers migrating to IP telephony don't hit their ROI projections--and what ... article from: Customer Interaction Solutions","author_name":"Peggy Gritt","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000AQB0NU.html\">The elusive achievement of IP contact center ROI: ten reasons why contact centers migrating to IP telephony don&#039;t hit their ROI projections--and what ... article from: Customer Interaction Solutions</a>","width":400,"height":300}