{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Optimizing agents in an e-services environment: as online services gain momentum, agents play a more critical role than ever.(INNOVATIVE IDEAS FROM THE ... article from: Customer Interaction Solutions","author_name":"Peggy Gritt","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000BWNYVE.html\">Optimizing agents in an e-services environment: as online services gain momentum, agents play a more critical role than ever.(INNOVATIVE IDEAS FROM THE ... article from: Customer Interaction Solutions</a>","width":400,"height":300}