{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The benefits of blended agents.(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS)(call centers): An article from: Customer Interaction Solutions","author_name":"Tracey E. Schelmetic","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000CC443U.html\">The benefits of blended agents.(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS)(call centers): An article from: Customer Interaction Solutions</a>","width":400,"height":300}