{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Getting ahead of the curve: Baltimore and CitiStat; CitiStat maximizes Baltimore's efficiency by using data from the city's 311 call center to manage ... SERVICE): An article from: The Public Manager","author_name":"Carl Fillichio","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000COQLC0.html\">Getting ahead of the curve: Baltimore and CitiStat; CitiStat maximizes Baltimore&#039;s efficiency by using data from the city&#039;s 311 call center to manage ... SERVICE): An article from: The Public Manager</a>","width":400,"height":300}