{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Who killed customer service? You might not like the answer.(Taking Care of Business): An article from: Do-It-Yourself Retailing","author_name":"Dan M. Tratensek","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000EBEDWQ.html\">Who killed customer service? You might not like the answer.(Taking Care of Business): An article from: Do-It-Yourself Retailing</a>","width":400,"height":300}