{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"On cost reduction in call centers and the enterprise: \"we're in the simplicity business\" to drastically lower operations costs in contact centers and ... article from: Customer Interaction Solutions","author_name":"Nadji Tehrani","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000ELL8SS.html\">On cost reduction in call centers and the enterprise: &quot;we&#039;re in the simplicity business&quot; to drastically lower operations costs in contact centers and ... article from: Customer Interaction Solutions</a>","width":400,"height":300}