{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"How \"real time\" is revolutionizing the contact center: the essential role of real-time analytics, reporting, scheduling and training.(Innovative ... article from: Customer Interaction Solutions","author_name":"Patrick Botz","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000FOQBCC.html\">How &quot;real time&quot; is revolutionizing the contact center: the essential role of real-time analytics, reporting, scheduling and training.(Innovative ... article from: Customer Interaction Solutions</a>","width":400,"height":300}