{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"IP contact center technology: eliminating the risks (Part VII).(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS: A Special Editorial Series ... article from: Customer Interaction Solutions","author_name":"Eli Borodow, Kevin Hayden","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000G2Y8TQ.html\">IP contact center technology: eliminating the risks (Part VII).(INNOVATIVE IDEAS FROM THE NEXT-GEN CONTACT CENTER EXPERTS: A Special Editorial Series ... article from: Customer Interaction Solutions</a>","width":400,"height":300}