{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service with a smile: lean solutions extend beyond the factory floor.(antagonistic relationship between management and employees ): An article from: Industrial Engineer","author_name":"Betsi Harris Ehrlich","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000JFZBW8.html\">Service with a smile: lean solutions extend beyond the factory floor.(antagonistic relationship between management and employees ): An article from: Industrial Engineer</a>","width":400,"height":300}