{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"2007 contact center CRM industry status and forecast.(Publisher's Outlook)(Company overview): An article from: Customer Interaction Solutions","author_name":"Nadji Tehrani","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000NIIIUS.html\">2007 contact center CRM industry status and forecast.(Publisher&#039;s Outlook)(Company overview): An article from: Customer Interaction Solutions</a>","width":400,"height":300}