{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Queuing up performance: how to apply a virtual queuing strategy in your contact center.: An article from: Customer Interaction Solutions","author_name":"Eric Camulli","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000NIIIVW.html\">Queuing up performance: how to apply a virtual queuing strategy in your contact center.: An article from: Customer Interaction Solutions</a>","width":400,"height":300}