{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore [An article from: Decision Support Systems]","author_name":"T.S.H. Teo, P. Devadoss, S.L. Pan","thumbnail_url":"https://www.ebooknetworking.net/books/B00/0PB/bigB000PBZWF2.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000PBZWF2.html\">Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore [An article from: Decision Support Systems]</a>","width":400,"height":300}