{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Archeological benchmarking: Fred Harvey and the service profit chain, Circa 1876 [An article from: Journal of Operations Management]","author_name":"K.A. Brown, N.L. Hyer","thumbnail_url":"https://www.ebooknetworking.net/books/B00/0PD/bigB000PDTY3Q.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000PDTY3Q.html\">Archeological benchmarking: Fred Harvey and the service profit chain, Circa 1876 [An article from: Journal of Operations Management]</a>","width":400,"height":300}