{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"A history of research in service operations: What's the big idea? [An article from: Journal of Operations Management]","author_name":"R.B. Chase, U.M. Apte","thumbnail_url":"https://www.ebooknetworking.net/books/B00/0PD/bigB000PDTY5Y.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000PDTY5Y.html\">A history of research in service operations: What&#039;s the big idea? [An article from: Journal of Operations Management]</a>","width":400,"height":300}