{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Customer service strategy options: A multiple case study in a B2B setting [An article from: Industrial Marketing Management]","author_name":"J.P.M. Wouters","thumbnail_url":"https://www.ebooknetworking.net/books/B00/0RR/bigB000RR0BBY.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000RR0BBY.html\">Customer service strategy options: A multiple case study in a B2B setting [An article from: Industrial Marketing Management]</a>","width":400,"height":300}