{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Is ''service with a smile'' enough? Authenticity of positive displays during service encounters [An article from: Organizational Behavior and Human Decision Processes]","author_name":"A.A. Grandey, G.M. Fisk, A.S. Mattila, K.J Jansen","thumbnail_url":"https://www.ebooknetworking.net/books/B00/0RR/bigB000RR2O6Y.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000RR2O6Y.html\">Is &#039;&#039;service with a smile&#039;&#039; enough? Authenticity of positive displays during service encounters [An article from: Organizational Behavior and Human Decision Processes]</a>","width":400,"height":300}