{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Measuring service quality of banks: Scale development and validation [An article from: Journal of Retailing and Consumer Services]","author_name":"O.M. Karatepe, U. Yavas, E. Babakus","thumbnail_url":"https://www.ebooknetworking.net/books/B00/0RR/bigB000RR5EVQ.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000RR5EVQ.html\">Measuring service quality of banks: Scale development and validation [An article from: Journal of Retailing and Consumer Services]</a>","width":400,"height":300}