{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Service quality gap analysis toward customer loyalty: practical guidelines for casino hotels [An article from: International Journal of Hospitality Management]","author_name":"S.L. Chen McCain, S. (Shawn) Jang, C. Hu","thumbnail_url":"https://www.ebooknetworking.net/books/B00/0RR/bigB000RR7JUU.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000RR7JUU.html\">Service quality gap analysis toward customer loyalty: practical guidelines for casino hotels [An article from: International Journal of Hospitality Management]</a>","width":400,"height":300}