{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The contradictions of CRM - a critical lens on call centres [An article from: Information and Organization]","author_name":"H.J. Richardson, D. Howcroft","thumbnail_url":"https://www.ebooknetworking.net/books/B00/0RR/bigB000RR8FN0.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B000RR8FN0.html\">The contradictions of CRM - a critical lens on call centres [An article from: Information and Organization]</a>","width":400,"height":300}