{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Executive's Guide to Customer Relationship Management - Identifies and Analyzes Key Shifts in Communication Technology and Call Center Applications (SBC Special Edition)","author_name":"Paul Anderson, Art Rosenberg","thumbnail_url":"https://www.ebooknetworking.net/books/B00/19N/bigB0019N70RS.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B0019N70RS.html\">The Executive&#039;s Guide to Customer Relationship Management - Identifies and Analyzes Key Shifts in Communication Technology and Call Center Applications (SBC Special Edition)</a>","width":400,"height":300}