{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Rules of Measurement: Principles for Building an Effective Customer Feedback System","author_name":"Fred Reichheld","thumbnail_url":"https://www.ebooknetworking.net/books/B00/1GL/bigB001GLLSLW.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B001GLLSLW.html\">The Rules of Measurement: Principles for Building an Effective Customer Feedback System</a>","width":400,"height":300}