{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"The Measure of Success: Better Metrics for Customer Satisfaction","author_name":"Fred Reichheld","thumbnail_url":"https://www.ebooknetworking.net/books/B00/1GL/bigB001GLLSN0.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B001GLLSN0.html\">The Measure of Success: Better Metrics for Customer Satisfaction</a>","width":400,"height":300}