{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Measuring customer satisfaction and loyalty; survey design, use, and statistical","author_name":"Bob E. Hayes","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B001K2EYCW.html\">Measuring customer satisfaction and loyalty; survey design, use, and statistical</a>","width":400,"height":300}