{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"A CRM insider's views on social media, Facebook and Web 2.0.(CRM, BPO & Teleservices)(Interview): An article from: Customer Interaction Solutions","author_name":"David Sims","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B001L5W2QI.html\">A CRM insider&#039;s views on social media, Facebook and Web 2.0.(CRM, BPO &amp; Teleservices)(Interview): An article from: Customer Interaction Solutions</a>","width":400,"height":300}