{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Call Center Technology Demystified: the No-Nonsense Guide to Bridging Customer C","author_name":"Lori; Bengtson, Dave Bocklund","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B002J83418.html\">Call Center Technology Demystified: the No-Nonsense Guide to Bridging Customer C</a>","width":400,"height":300}