{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"ACD routing best practices: LIFO vs. FIFO.(Ask the EXPERTS)(Last-In-First-Out )(First-In-First-Out ): An article from: Customer Interaction Solutions","author_name":"Tim Passios","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B002O2AGUQ.html\">ACD routing best practices: LIFO vs. FIFO.(Ask the EXPERTS)(Last-In-First-Out )(First-In-First-Out ): An article from: Customer Interaction Solutions</a>","width":400,"height":300}