{"version":"1.0","type":"rich","provider_name":"EbookNetworking","provider_url":"https://www.ebooknetworking.net","title":"Management matters: effective front-line managers are crucial to improving call-center performance.(Property/Casualty: Call Centers): An article from: Best's Review","author_name":"Dave Edwards","thumbnail_url":"https://www.ebooknetworking.net/books/noimage.jpg","thumbnail_width":330,"thumbnail_height":500,"html":"<a href=\"https://www.ebooknetworking.net/books_detail-B00398HT2C.html\">Management matters: effective front-line managers are crucial to improving call-center performance.(Property/Casualty: Call Centers): An article from: Best&#039;s Review</a>","width":400,"height":300}